Frequently asked questions
Reason:
The room is occupied or is temporarily locked for maintenance.
Solution:
Only create reservations in rooms that are empty. See the directions on the Room Map to see which rooms are available
Reason:
1. The status of the room type inactive.
2. The status of the room is inactive.
Solution:
1. Make sure the room type status is active
2. Make sure the room status is active.
Reason:
The type of room that customers booked at the search time was not estimated at the time of booking.
Solution:
Check the pricing configuration for each room type.System must be configured to operate.
- Estimate the prices that are using.
- Set up hourly rates.
- Set up overnight and all day rates.
Reason:
Need to check that the search terms are correct with the reservation information.
Solution:
1. Check the information of the reservation.
2. Check your search terms again.
Reason:
1. Wrong username or password.
2. Wrong hotel code after username. Username @ + Hotel code.
Solution:
1. Check that the password is correct or not. And login information is sent via the registration email.
2. Enter the correct account format: eg admin @ test. -> With the case that forgot login information. The user uses forget the password function in order to the system re-issue.